Order Hotline +353 (0)59 91 79548 Email The Store omdfarmstore@gmail.com

Returns Policy

PRODUCT RETURNS

When you receive goods ordered from Old McDonald’s Farm and Feed Store, you have a statutory right to cancel the order within seven working days starting from the day AFTER the goods were delivered. Please note seven working days does not include public holidays or weekends. We will refund the price paid as soon as possible by cheque only, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund only the cost of the goods and not carriage charges. You must return the goods to Old McDonald’s Farm and Feed Store by an appropriate courier and insure these goods for the return journey. Alternatively you may return the goods in person. If you do not freely return the goods, at your cost, to Old McDonald’s Farm and Feed Store then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund. If you, the consumer, wish to return goods, you will return them at your own cost. Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We will request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods. A 20% returns fee plus outward carriage costs will be applied to all orders returned to cover re packaging costs should original packaging be damaged in anyway. No returns will be accepted once goods have been used, especially incubators or livestock items because of disease risks.