Order Hotline +353 (0)59 91 79548 Email The Store omdfarmstore@gmail.com

Terms and Conditions

USER AGREEMENT

PAYMENT

All prices on this website are quoted in Euro € and are inclusive of VAT unless otherwise specified. Books at this time do not have VAT applied. All prices are exclusive of delivery unless otherwise stated.

We accept payment by credit or debit card through our secure online shop. PayPal is also accepted but will incur a 2% service charge.

 Payments can also be made by cheque, money order, postal order or bankers draft to our address in 1 Lorglenn Business Park, Hacketstown Road, Carlow. All cheques, postal / money orders or bank drafts must clear prior to goods being dispatched. This normally takes 4-5 working days. 

Cash is only accepted if collecting goods in person. Do not send cash by post. A cheque or cash on delivery service is not available unless goods are delivered by our own transport.


DELIVERY

Most of our deliveries are done by courier. We dispatch orders daily and in general goods ordered before 1.00 pm are dispatched same day for delivery within 2 days. Couriers require a signature for goods so please ensure that you give us a telephone number where you can be contacted prior to delivery. If possible give mobile & landline numbers.

CLAIMS

When you receive goods from Old McDonald’s Farm and Feed Store you must inspect the goods with the driver present and note any damages on the delivery note. You must then contact us within 24 hours by telephone to report the damages. If you are unsure about anything make sure you write goods unchecked next to your signature. If goods are badly damaged return them with the driver and sign goods damaged & returned next to your signature. Claims cannot be processed once goods are signed for in good condition.

GENERAL

All goods sold by Old McDonald’s Farm and Feed Store shall remain the property of Old McDonald’s Farm and Feed Store until fully paid for by the purchaser. We have the rights to uplift any goods which have not been paid for in full & seek compensation for any damage to these goods and any recovery costs incurred. Interest will be charged on all overdue accounts for balances over 30 days from invoice date at a rate of 3% per month.

DISCLAIMER

Old McDonald’s Farm and Feed Store makes every effort to keep the prices up to date. Errors can occur, however, and where this happens, Old McDonald’s Farm and Feed Store will re-confirm prices prior to debiting your card and shipping goods. No liability is held by Old McDonald’s Farm and Feed Store for any injury to the customer, loss of livestock or eggs however caused by use of any goods sold. Customers should arrange their own insurance cover.

INVOICING / RECEIPT

A VAT receipt will be sent with your order. Copy invoices will be sent out on request though a small charge may apply for this.


PRODUCT RETURNS

when you receive goods ordered from Old McDonald’s Farm and Feed Store, you have a statutory right to cancel the order within seven working days starting from the day AFTER the goods were delivered. Please note seven working days does not include public holidays or weekends. We will refund the price paid as soon as possible by cheque only, but no later than 30 days from notification that you wish to cancel the order. This notification must be in writing, and will not be accepted in the form of a telephone call only. We will refund only the cost of the goods and not carriage charges. You must return the goods to Old McDonald’s Farm and Feed Store by an appropriate courier and insure these goods for the return journey. Alternatively you may return the goods in person. If you do not freely return the goods, at your cost, to Old McDonald’s Farm and Feed Store then we may have to deduct any reasonable costs we incur in recovering the goods from you. This will be deducted from your refund. If you, the consumer, wish to return goods, you will return them at your own cost. Where products supplied are damaged, incorrect or faulty we will either replace the item or issue a full refund within 30 days of notice. We will request goods to be returned for inspection prior to agreeing to any refund at your cost. If goods are confirmed to be faulty, damaged or incorrectly supplied we will refund any carriage costs incurred in returning the goods. A 20% returns fee plus outward carriage costs will be applied to all orders returned to cover re packaging costs should original packaging be damaged in anyway. No returns will be accepted once goods have been used, especially incubators or livestock items because of disease risks.

COMPLAINTS

Should you have a complaint about any product purchased from Old McDonald’s Farm and Feed Store please contact us at info@oldmcdonald.ie , by post, telephone, or in person. We will review and acknowledge your complaint by email or letter within five working days.

Your statutory rights are not affected by any of the terms and conditions listed here.

EXPORT ORDERS

Export orders include all orders except those delivered in Ireland. Please contact us on info@oldmcdonald.ie for export prices and transport quotations. We can export goods worldwide and provide all relevant documentation for customs etc. Customers are liable for all duties into their own countries. Please ensure that goods can legally be shipped to your destination. We can supply most goods for local voltages.